Your privacy is as important to us, as it is to you! We have a simple
policy -- not to release any information regarding your account with us to
When email or a phone call arrives at service we don't take any
action or release any account specific information without
If some third party contacts us and expresses a desire to contact
you, we do not release any information to them. At our discretion we
may take their info and send you a message regarding their
IMPORTANT -- if a person does authenticate we assume
they have complete authority over the account.
How do we authenticate ownership? If via E-mail, the message must
originate at the address we have for the account. These were set by
you when you established the account, you can check your contact
information via your control panel,
make sure it is accurate!
Any contact via our ticket system is assumed to come from the you
and we will act upon it. If you feel your password or access may have
been compromised, please contact us immediately!
If phone contact is made, or from some other email address -- we
will request the person supply us with the control panel password for
the account. If you have designated an'alternate authentication
question' for your site, we will use that.
If the person does not know any of this information, we can use
billing information. We will ask the person for either the last
4 digits and first 4 digits of the credit card number used to make
payments on the account, or the last check number.
If all this fails, we need a letter claiming ownership, with complete and
correct address and phone information. This should be faxed to us at
Loss of Information - Despite our precautions it is always
possible for a system to be compromised and personal information lost.
We DO NOT store complete credit card data on ANY of our servers; it
only exists for the time interval necessary to make transmission to
our processors via a secure payment gateway. The only other
identifying info we maintain is name, address, and phone information,
if you are concerned this could be lost do not use our
We do not say this to avoid responsibility, but to acknowledge
that no security system is perfect and breeches can occur; however, if
we feel that a breech has occured we will notify any subscriber
Do NOT release authentication information to third parties. If you
temporarily do have to give someone password access to your account --
when they are done -- change the password info, remove their email
address from your contact information.